Refund Policy

1. Money-back guarantee

New customers may request a full refund within 3 days of their first purchase if the service does not work as described, provided usage is minimal — under 100 MB of residential traffic, or under 24 hours of use on a static proxy. This lets you genuinely test the service without risk.

2. Refundable

• The service was never delivered or could not be provisioned
• A technical fault on our side prevented use and we could not resolve it
• You were charged twice for the same order
• An unused static proxy, within 3 days of purchase

3. Not refundable

• Consumed traffic. Residential bandwidth already used cannot be refunded — we have already paid for it upstream.
• Blocks by a target site. We provide working proxies; we cannot guarantee any particular website will accept them. Test before buying volume.
• Change of mind after meaningful use, or buying the wrong product when the specification was accurate.
• Accounts terminated for breach of the Acceptable Use Policy.
• Renewals you forgot to cancel — disable auto-extend in the dashboard before the renewal date.
• Purchases older than 30 days.

4. Account credit

Funds added to your account balance can be refunded to the original payment method within 30 days of the top-up, provided they are unspent. After 30 days, or once spent on a service, credit is non-refundable but remains usable on your account and does not expire.

5. Cryptocurrency payments

Crypto payments can only be refunded in cryptocurrency, to a wallet address you provide, and at the USD value of the original payment — not the coin amount. Exchange-rate movement between payment and refund is not compensated, and network fees are deducted.

6. How to request a refund

Email support@froxproxy.com with your account email, the order ID, and what went wrong. We aim to decide within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days for cards, or after network confirmation for crypto.

7. Chargebacks

Please contact us before raising a chargeback — most issues are resolved quickly. Accounts with an open chargeback are suspended pending resolution, and we may decline future service to customers who charge back rather than request a refund.

8. Statutory rights

Nothing in this policy limits rights you have under applicable consumer law.